Terms and Conditions

1. General

These tours are private experiences provided by an independent guide. I am not a travel agency and I do not sell travel packages. My role is to accompany and guide clients during cultural and leisure activities.

2. Bookings and Payments

Clients are responsible for paying directly to third-party providers (restaurants, museums, monuments, transport companies, etc.).

I may suggest options and assist with reservations, but I do not resell or charge for these services.

Payment for my guiding services will be agreed in advance and paid directly to me.

3. What is Included

• Private guiding and cultural explanations during the tour

• Assistance with making reservations in your name

• Walking tours or use of public transportation (tickets at client’s expense)

• Coordination with licensed transfer companies if transportation is required

4. What is Not Included

• Transport in my personal vehicle

• Payments for meals, tickets, hotels or any other third-party services

• Guided visits inside monuments where an official licensed guide is legally required

5. Insurance and Liability

• I hold professional liability insurance that covers my guiding services.

• Clients are responsible for their own health, safety and personal belongings during the tour.

• Participation in the tour is at the client’s own risk.

• I am not responsible for accidents, injuries, illnesses, loss or theft that may occur during the tour, including when using public transport, visiting third-party venues, or participating in activities not directly organized by me.

• Any claims must be directed to the appropriate third-party providers (restaurants, museums, transfer companies, etc.) if the incident occurs under their responsibility.

6. Deposit and Cancellation Policy

• A deposit of 50% of the total tour price is required to confirm your booking. By paying the 50% deposit you are agreeing in full to these terms and conditions.

• This deposit is non-refundable, as it covers the preparation of your custom itinerary and guarantees your reservation.

• The remaining 50% must be paid on the day of the tour, at least 12h before the experience begins.

Rescheduling

• If you need to reschedule, your deposit may be applied to a new date if requested at least 7 days before the scheduled tour.

• Rescheduling is subject to availability.

Cancellations and No-shows

• Cancellations at any time will result in the deposit being retained.

• In case of no-show or late arrival that significantly reduces the tour duration, the deposit will be retained and the tour cannot be rescheduled.

Force Majeure

• In the event of exceptional circumstances beyond control (extreme weather, strikes, official closures, etc.), I will make every effort to reschedule the tour. Refunds cannot be guaranteed.

7. Governing Law

These terms are governed by Portuguese law.